An introduction to the sales process
Buying anything online for the first time can be a daunting process, we at Sharps Pixley have tried to create a simple and secure way for you to purchase precious metals.
Below is a 4 step guide on how to order:
1 You put your cart together
Take your time to look over the full range of bars and coins that are available in our online store, we encourage people to look over news articles from our main website www.sharpspixley.com to garner an idea of what is happening in the markets (both good and bad). You can pick what items you wish to purchase and also what quantities you wish to buy them in, and add them to your cart. Due to the metal prices fluctuating during the day the price of the Cart is only valid for 15 minutes once an item is added to it, if you change your mind on an order before confirming the sale, you can simply remove an item from the Cart and go back to looking at our selection.
2 Proceed to Checkout
Once you have the cart to your liking, you can proceed to the checkout. You will need to input your billing information to complete the transaction, for security reasons we can only accept delivery to the registered billing address for online sales. As a part of this process you will be invited to read and accept our General Terms and Conditions (GTC). Once the information is entered, you will be able to view all the details and will be given the option to confirm or as we say Lock in the price. Once the price is confirmed and Locked in, you will be given payment details and instructions on how to pay. As precious metals are subject to fluctuating market prices on the payment of the goods, revocation of an trade is excluded. You will receive an order confirmation by email with all your details attached.
3 You make your payment
We will expect your payment within 3 working days, so that we can ensure a smooth transaction, if there are any problems, please do contact us as soon as possible. Of course, you are still bound even after this payment deadline on your binding order.
If paying by bank transfer please use the following account:
Bank : HSBC
Beneficiary : Sharps Pixley Ltd
STERLING PAYMENTS :
Sort Code : 40-40-45
Account Number : 21273140
If you are able to add notes to payments, please use your invoice number and your full name.
4 You will receive your goods
Once we receive your payment in our account, your order will be processed according to the shipping method you selected, here we will inform you by a separate e-mail (payment confirmation) of any additional information you may need.
More information can be found under the heading " Shipping options ".
Your privacy is important to us. Therefore, we ask only for information that is required for settlement. Your data will not be sent to third parties. Due to UK law and to comply with HM Revenue and Customs regulations we are bound to require identification on sales over £5000 or £10,000 in multiple transactions over a 12 month period. Normally a bank transfer will suffice in most transactions, but we may need extra information in the form of a photographic identity card (passport or driving licence) and a proof of address form (utility bills, bank statements, credit card statements). At any point of a your transaction, please do contact us if you need any help or have any questions.